Surfers Against Sewage Shop Terms & Conditions
Last Modified 1st Oct 08
Delivery
Standard delivery costs £3.95 and orders are usually dispatched within 24 hours and sent by Second Class post. If you order at the weekend or on a Bank Holiday we'll dispatch it the following working day
Special Delivery guarantees next day delivery and costs £6.00. If you order before 12 noon on a weekday requesting Special Delivery, we'll get it to you the following working day. If you order at the weekend or on a Bank Holiday we'll dispatch it the following working day. Please be ready to sign for it!
EU
If you live in the EU you will be charged £3.95 + 10% of the order value for postage, unless you are ordering more than the equivalent of 2 hoodies. In this case we will not charge you until we have contacted you to let you know how much the postage will be.
REST OF WORLD
We accept orders from USA, Canada, Australia, NZ, but due to extensive money laundering antics and card fraud, we have been put off accepting orders from elsewhere! Standard world rate is £3.95 + 15% of the order value, but if it is heavier than 2 hoodies, we will intercept your order and try to contact you with a postage price before charging you.
RETURNS and EXCHANGES
We want you to feel absolutely confident buying on line from us, so we don't quibble about doing returns or exchanges. If the item is faulty we will happily exchange or refund it, and will refund your postage costs to us.
If you don't like the item or it doesn't fit we will be happy to exchange or refund it but we would be very grateful if you could contribute to the cost of posting the replacement to you. It is just another little bit you can do to help the cause, as these small amounts of money soon add up. Please enclose a £2 cheque with your item to be exchanged.
We know that you know we are a fundraising outfit here at the SAS Shop, and you realize we are trying to make money to keep the campaign on the road. Therefore we trust you not to make stuff unsellable (by washing or wearing) before you return it.
We don't like being strict, but in certain cases we may not be able to exchange or refund an item if it has obviously been abused!
Please call us with any other questions. You can talk to Heidi in the shop Monday, Wednesday & Friday 9am-2pm on 01872 555955 or you can speak to anyone in the office Monday to Friday 9am-5pm on 01872 553001. Alternatively you can email us at sales@sas.org.uk. We can help you with sizing queries and help you decide what to buy! We can also tell you exactly what is in stock.
CREDIT CARD SECURITY
We use Protx to handle our online credit card transactions, we do not hold any credit card numbers on our website.
Transaction Security
The transfer of the less sensitive transaction details from the retailer's site to Protx is encrypted and digitally-signed. This ensures that the information passed is secure and tamper-proof.
Security for the Shopper
Any communication between the customer and Protx is encrypted to the maximum strength supported by the customer's browser. The customer is also protected from fraudulent use of their card in a "card not present" environment, by their card issuer.
Data Storage
All data stored on Protx systems is held on encrypted and highly secured databases. Protx are regularly audited by Visa and MasterCard to ensure that their systems conform to the latest security standards.
